ABOUT YAFEI MA

Service Designer & UX Designer
 

I have recently finished my master degree in Design at the Oslo school of Architecture and Design.

 

For the past few years, I have been specializing in service design & UX design. I am not only passionate about creating digital product experience, but also designing the overall experience that engages with customers across multiple channels. In practice, much of my work has centred on aspects of healthcare provision.

 

I enjoy being involved in the end-to-end design process from strategy to implementation, strategizing and building things that are user-centric and technically feasible.

​EDUCATION

2014–2017 // The Oslo School of Architecture and Design (Norway)
Master of Design
UX Design, Service Design, System Design, Interaction Design
2010–2014 // Zhengzhou University of Light Industry (China)
Bachelor of Industrial Design
Product Design, UX Design

​EXPERIENCE

​UX Designer Intern // Mar-July 2016
​Allianz X                             Munich, Germany               

Working with the Allianz internal agency (Allianz X) to improve and develop internal start-up projects 

  • Worked closely with project managers and developers, redesigning the UX of several products based on the user testing 

  • Collaborated with senior designers to redesign the branding of Allianz X

  • Responsible for a design research project focused on improving internal communications

  • Plan and facilitate the Acceleration Days workshop to build business ideas 

​Service Designer // Dec 2015
​Center for Innovation,Mayo Clinic                   Rochester, Minnesota               
  • Workshop with service designers in Mayo Clinic for the project “How to have the end-of-life conversations in  hospital” 

  • Mapped out the overview of this project, and improved the end of life conversation game of “The Gift of Grace” 

UX Designer // Jun 2015
Neck Graph                                                            Oslo, Norway              
  • Redesigned the neck pain app focusing on creating a new user experience

  • Conducted user testing and competitive research, define user pain point

  • Built and designed UI interfaces by sketching, wireframing, and prototyping 

UX Designer // July 2014
The International Conference of Experience Design ( IXDC)             Beijing, China              
  • Assistant of the speaker from Alibaba in the conference, plan and facilitate the workshop 

  • Participated in the book translation project《User Experience Careers-Niesen Norman Group》 

 
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©2017 BY YAFEI MA